FD
Front Desk & Membership
Membership, guest passes, hours, and covering the front desk. Trained on Brooklyn’s policies.
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FD
Front Desk & Membership
Answering now
A member asks: “Can I bring a friend this weekend?”
Yes. Each membership includes two guest passes per month. Your guest signs a quick waiver at the front desk and stays with you for studio classes. Beyond that, a day pass is thirty dollars.
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train@brooklyn.docshound.com
Front Desk & Membership
Can a member freeze their membership, and is there a fee?
Yes. Members may freeze for one to three months per calendar year at $15 per month. The freeze must be requested before the next billing date; it pauses dues but not an active Personal Training agreement. Medical freezes are fee-free with documentation.
From Membership Agreement & Freeze Policy
What time does the pool close on Sundays?
On Sundays the pool closes at 8:00 PM, thirty minutes before the club. Lap lanes convert to open swim after 6:00 PM, and the last swim-lesson slot is 4:30 PM.
From Pool rules & swim-lesson levels
Channels
Text message
Staff line
(929) 555-0142
Member line
(929) 555-0188
LT
Brooklyn Front Desk
(929) 555-0142 · staff line
Today 11:02 PM
New here — solo on the desk. A member wants to freeze her membership and is asking if there is a fee. What do I tell her?
Yes, she can freeze. One to three months per year at $15/mo. She has to request it before her next billing date. If it is medical, it is free with a doctor’s note.
Perfect. And if she wants to cancel instead?
Cancellation is 30 days’ written notice. I can send her the form link if you paste her email here.
You just saved me. Thank you
Text Message↑
Model Context Protocol
Claude, ChatGPT, and connected tools
Assistants answer from Brooklyn’s knowledge through the Model Context Protocol endpoint.
Web and API
Website widget
Embedded on the Brooklyn club page.
Hosted link
A standalone page for kiosks, QR codes, and email signatures.
REST API
JSON endpoint for the CRM, the member app, and internal tools.
Brooklyn · Atlantic Ave · this month
Analytics
Questions answered
2,418
Members and staff, all channels.
Answered on the first try
94%
Up from 88% last month.
Open questions
7
Answer them in the Train tab.
Open questions
Open the studioIs there a summer camp for ages five to seven?
Do we offer swim lessons for a four-year-old?
How do I book a pickleball court for a member?
What is the mid-contract cancellation policy?
What are the guest pass rules for a member’s guest?
Where questions come from
Staff SMS · internal
Member SMS · guests
Website widget
Assistants · Claude, ChatGPT
Instructions
Answer instructions
Applied to every answer, on every channel.
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