DocsHound/Fetch Sandbox · Sample Data
Posture
Training your manager’s brain
✓ 1 · Dump everything in → 2 Answer the gaps → 3 Deploy

Front Desk & Membership

38 ingredients

Everything the front desk should know when answering members and covering a shift.

Name
Type
Updated
Know something the front desk does not?
Drop files here, paste a webpage, or forward an email to
frontdesk@atlantic.lifetime.docshound.com
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Ask Front Desk & Membership

Answers are grounded in this Knowledge Instance’s 38 ingredients.

Can a member freeze their membership, and is there a fee?
Yes. Members may freeze for 1 to 3 months per calendar year at $15 per month. The freeze must be requested before the next billing date; it pauses dues but not any active Personal Training agreement. Medical freezes are fee-free with documentation.
Membership Freeze & Cancellation Policy · p.2 lifetime.life/clubs/atlantic-ave
A guest wants to try a cycle class today — can they?
A guest may attend one studio class on a Day Pass ($30) or as a member’s guest (two free guest passes per member each month). Reserve a bike in advance — cycle fills fast — and have the guest arrive 15 minutes early to sign the waiver at the desk.
Guest Pass & Day Pass Rules · Email Class Schedule – Fall.xlsx

Use this knowledge anywhere

One Knowledge Instance. Every channel a member or a staff member already uses.

Two lines
Run two assistants off the same brain. A member-facing line answers guests — hours, booking, a class time. An internal ops line puts the manager’s answers in every employee’s pocket, on the floor, mid-shift. Same ingredients, two audiences, two voices.
Internal Ops · Staff
Staff SMS line
Live

Your best manager, on call for the whole team. Employees text a question from the desk, the pool deck, or the café and get the shift-tested answer in seconds — with the source.

Staff line: text (929) 555-0142
Member-facing
Member SMS & WhatsApp
Enable

Guests and members text for hours, class times, guest-pass rules, and booking — no app, no login. Answers stay on-brand and cite the source.

Member line: text (929) 555-0188
Hosted Assistant
Enable

A shareable standalone chat page for kiosks and the club microsite.

Website Widget
Active

Embed on any external website. Already live on the Atlantic Ave club page.

MCP Server
Active

Connect Claude, ChatGPT and AI agents directly to this knowledge.

REST API
View API

Query this knowledge from your software and internal tools.

Questions this month
1,842
▲ 23% vs. last month
Answer rate
94%
▲ 6 pts since launch
Knowledge gaps
12
Add ingredients to close

Top unanswered questions

This month
Do you offer summer camp for ages 5–7?Gap · 34 asks
What time does the sauna close on Sundays?Gap · 28 asks
Can I bring a guest to a cycle class?Gap · 21 asks
Is there parking validation for members?Gap · 17 asks
Do you have a family locker room?Gap · 12 asks

Questions by channel

1,842 total
Staff SMS · internal621
Web chat540
WhatsApp · member410
Front desk iPad271
Knowledge Instructions

Control how this Knowledge Instance should answer

These instructions ride on every answer, across every channel.

✓ Saved
Model
Grounded · cited
Freshness
Newer wins
Visibility
Workspace + channels
Done